Five Predictions for 2013

Here’s some of our thoughts on what to expect in the Australian Travel Industry in 2013.

Sales Tip: Experience is better than a gift

We get lots of gifts, but few we truly remember; giving a travel experience may be the greatest gift of all.

Review 2012: Get Perspective

Get some perspective on 2012; it’s the key for a productive start 2013. Here’s some tips.

Agents, get off your…

Got issues? Take action, take control and do today what you won’t regret tomorrow.

"Preferred by Agents" goes live

5 Common Senses

The customer walks into your travel agency…what do they see, hear, smell…perception is everything…it affects your likelihood of making a sale.

"Preferred by Agents" feature saves Travel Agents time

roomsXML have released a new feature called "Preferred by Agents" which makes it easier than ever for travel agents to find the right hotels and apartments worlwide.

Travel Agents Making a Comeback

Here’s what travel agents need to share with their customers when explaining the value of using an agent over a site.

Create an experience, not a holiday

People talk about experience with much more passion than they talk about places or holidays. Give them an experience worth talking about.

5 Tips for Managers Who Want to be Human…

Want to be a better manager? Want a better one? Here’s 5 tips for managers on how to be approachable, connected and in synch with people in the work place.

Travel Agencies and Competitive Pricing

Whilst its tempting to be the cheapest, competitive pricing is way more than just the lowest price when competing with OTA’s.

Hurricane Sandy Validates Travel Agents

In times like “Sandy” without a travel agent, you are on your own.

“No Sex” Sells

An interesting crowd question promoted an even more interesting answer with regard to our travel agents should market to the public

5 Tips for Effective Email Communication

Good emails are arguably the best way to communicate with customers and can be valuable in maximising sales and generating repeat business.

Relationships and Confidence = Travel Agent Revenue

Strong relationships with your customers inspires their confidence in your ability to generate a fantastic holiday and in turn, generate greater revenue.

3 Reasons Why Unhappy Customers are Positive

Turning your negative customer feedback into a positive for your business is the pathway to enlightenment (well, sustainable growth at least...)

Travel Agents: Narrow Your Focus

For a retail travel agent, narrowing the focus rather than a broad stroke could be the key to increasing your agency's profitability.

OTA’s Create Agent Opportunities

Whilst for the most part OTA’s are a challenge for the traditional agency, for the bold and innovative players new opportunities exist.

The Problem with Travel Agent Commissions

What is a purely commission mindset costing your business?

Mobile Devices – Travel Agent Danger

Can a new wave of mobile devices be dangerous for your business? YES! Found out how to protect yourself.

Hotels that do this bug me

Customer driven word-of-mouth feedback is a powerful tool in harnessing the positive experience of your current client base and directing that to potential customers. Making it work for your travel agency could be easier than you think.

Knowing your customers – quick wins to increase sales

Know your customers, deliver them a service worth talking about . Find out how to get your customers to deliver the key messages in your marketing strategy that in turn stimulates the profit drivers in your business.

"Let me share with you a travel agent secret....."

Knowing how people found you is important, the secret is using that information for profit.

Customers buy 'the experience'

Promoting the experience accelerates customers through the buying cycle; sell the experience, reap the benefits.