Company Profile

Established in 1976 with the vision of providing distinct service and competitive prices, TAM Airlines is now the largest airline in Brazil, and is striving to become one of the leading global carriers. With over 29,700 employees, TAM Airlines currently serves 19 international destinations in North America, Europe and Latin America. In Brazil, TAM Airlines flies to more than 42 destinations. Through agreements with companies in Brazil and abroad, TAM's network encompasses 92 airports in Brazil and a further 92 international destinations, including in Asia.

TAM's international operations include: Mexico City (Mexico), New York, Orlando and Miami (USA), Paris (France), London (UK), Milan (Italy), Frankfurt (Germany), Madrid (Spain), Buenos Aires (Argentina - Ezeiza and Aeroparque airports), Santa Cruz de la Sierra (Bolivia), Santiago (Chile), Asuncion and Ciudad del Este (Paraguay), Montevideo (Uruguay), Lima (Peru), Caracas (Venezuela) and Bogota (Colombia).

The leader in the Brazilian market, the company carried 37.7 million paying passengers (on both domestic and international flights) in 2011. TAM also had a 90.3 percent market share among the Brazilian airlines operating international routes in March 2012.

The other branches of the TAM group are TAM Vacations and TAM Cargo. TAM Vacations, which is committed to the development of responsible tourism, is the second largest tour operator in Brazil and offers over 600 travel package options through a network of 170 franchise stores and serves about 5,000 travel agencies located across Brazil. TAM Cargo, which uses the spare capacity in the cargo holds of TAM's own aircraft, carries express goods, and both conventional and special cargo, serving various locations around Brazil and internationally.

 

Star Alliance Network

Since May 2010, TAM has been a full member of the Star Alliance network - the world's largest airline alliance - which means they share products and services in over 1,293 destinations across 190 countries where the alliance operates. The benefits include: better connections, service in more than 990 VIP lounges, and loyalty program integration with all member airlines.  This is the largest global airline partnership formed by 25 of the world's leading carriers. Together they operate more than 20,500 daily scheduled flights.

 

TAM Fidelidade - Frequent Flyer Program

TAM pioneered the Frequent Flyer Program for airlines in Brazil. Since its launch in 1993, TAM Fidelidade has distributed over 18 million tickets through the redemption of accrued points, and now has over 8.9 million members.

In June 2009, TAM launched Multiplus, which works with the concept of companies and customer loyalty program networks. Through Multiplus, consumers can accumulate points from a variety of companies and customer loyalty programs in to one single account and redeem the points in several different types of companies of different segments (this option only available in Brazil).

TAM Fidelidade offers no restrictions when redeeming tickets on flights within South America. There are still other options for redeeming tickets to North America and Europe, also without seat and date restrictions, but with a larger amount of points. Besides redeeming tickets, points can be redeemed for flights all over the world, seat upgrades, TAM Vacations' travel packages, or within the Multiplus network (this option is only available within Brazil).

 

New Services:

TAM was the first airline in the Americas to provide a mobile phone service on board. The OnAir's service was launched in 2010 and is currently available to passengers traveling aboard aircraft operating on Brazilian routes. Using OnAir's service, passengers can make phone calls, send text messages and e-mails, and access the Internet through GPRS networks from their own GSM handsets. Currently, 31 aircraft that operate domestic flights are equipped with the onboard connectivity system.

 

Fleet:

The fleet plan is another result of TAM Airlines' focus to offer the very best to its customers. TAM's policy is to operate a fleet with a low average age - currently TAM Airlines has one of the youngest fleets in the world which today numbers 156 aircraft. 149 are Airbus models (thirty A319, eighty-eight A320, nine A321, twenty A330 and two A340); and seven are Boeing (three B767-300, and four B777-300ER - one of the largest and most modern commercial aircraft).

Flight safety is another of TAM's key areas. Following the highest standards of governance, TAM's Flight Safety department is fully independent from other sectors of the company, and reports directly to the president. TAM was the first Brazilian airline to have IOSA certification (IATA Operational Safety Audit) granted by IATA (International Air Transport Association, www.iata.org/registry). In addition, TAM's Technology Center, in São Carlos, with its MRO unit (Maintenance, Repair and Overhaul), has been certified by aeronautical authorities in Brazil, the US, Europe and many other countries and regions, to provide maintenance services to its own fleet, as well as to third party aircraft.

 

Awards and Recognition (2010/2011):

In 2011, TAM Airlines was named the "Best Airline in South America" and recognized for "Staff Service Excellence in South America" at the World Airline Awards organized by the UK based research organization Skytrax. The winners came from a survey conducted with 18.8 million air travelers from over 100 different nationalities between July 2010 and May 2011, via different resources - such as online survey, discussion groups, questionnaires and telephone interviews.

 

* World Airlines Awards: "Best Airline in South America" and "Excellence in Service in South America"

* Airbus: Operation Excellence Prize in the Americas in the category "large-sized company" on account of the high performance TAM has had with the Airbus A320 family.

* Value of the Brand: TAM and Multiplus, two brands of the holding TAM S.A., were listed among the 25 most valuable brands in Brazil in 2010. TAM is the most valuable brand in airline industry and appears in 15th place in the ranking, while Multiplus is rated 21st.

* "The most admired companies in Brazil" promoted by the Brazilian magazine "Carta Capital": TAM was the winner of the category "Airline".

* Top of Mind Internet 2011, promoted by Datafolha and UOL: TAM won the category "Airline"

 

Who is LATAM Airlines Group?

In August 2010, LAN and TAM signed a non-binding Memorandum of Understanding (MoU) that outlined their intentions to combine holdings under a single parent entity. On January 19, 2011 both companies and their respective controlling shareholders signed binding agreements. The name of the new group will be LATAM Airlines Group, but LAN and TAM will continue to operate under their existing operating certificates and brands.

 

For more information about TAM AIRPASS download this PDF.

 

Contact Details

Tam Airlines - Australia
Level 4, 235 Clarence Street. Sydney CBD.
NSW 2000 - Australia
Ph. 02 9279 4314
Email: /
Web: www.tamairlines.com
www.passiontoflyandserve.com