Amadeus IT Pacific, a leading travel technology partner and transaction processor for the global travel and tourism industry, today launched Amadeus Offers, a first-of-its-kind solution that revolutionises the way travel consultants manage pre-booking activities for flights and hotels, quote handling and offering of alternative arrangements.

Amadeus Offers works by accessing availability and pricing information via the Amadeus Selling Platform, the world’s most widely-used front-office application for travel professionals.  Once created, consultants can issue professional, easy-to-read offers that automatically include flight and hotel itineraries, pricing and mini-fare rules. 

Travel consultants then have the option to email the quote to the traveller in a number of formats or present the proposal via Amadeus Checkmytrip, a personalised online portal which allows travel agency customers to view itineraries and other relevant destination details.  Once selected, the traveller’s desired offer can then be confirmed and converted into a booking in a single transaction, avoiding the need to perform the entire search flow again.

Sari Vahakoski, Managing Director, Amadeus IT Pacific said, “Amadeus Offers is a revolution for travel agents. It provides a central, cross-channel facility to manage pre-booking functions and can store up to 20 saved quotes, or offers, inside a single easy-to-retrieve Amadeus Passenger Name Record (PNR). It will help travel agents to dramatically improve operational efficiency and boost revenue – a must have for travel agents in Australia, New Zealand and the Pacific Region.”

Angela Rowsthorn, Team Leader, Voyager Travel Corporation commented, “Since using Amadeus Offers I have found my turnaround times to be much faster.  The offer quote looks extremely professional and is very easy to read.  Once an offer is accepted, the process to confirm the quote is much quicker than having to start the booking from scratch.”

Vahakoski added, “As well as providing impressive time savings, the brand new levels of automation that Amadeus Offers delivers can greatly improve customer service and reliability by ensuring all itinerary information, pricing and fare conditions are correctly stated.”
Furthermore, the new solution helps to improve customer service by enabling the generation of reports for analysis and business intelligence on pre-booking behaviours, conversion rates and trends.