Work Type:  Full time                                              Classification:  Hospitality and Tourism

• Diverse and challenging role performing inside sales and product coordination tasks for Discover the World Marketing's cruise business
• Centrally located in Sydney CBD, close to public transport

Established in 1981, Discover the World Marketing has over 80 offices in more than 60 countries. Headquartered in Scottsdale, Arizona, USA, Discover is the largest travel representation company with client revenues exceeding one-half billion dollars annually.  Discover represents more than 70 major clients worldwide. Our Australian office represents a variety of airlines, hotel chains, a cruise line and other global travel companies.

We currently have an opening for a Sales & Product Coordinator. The role is an exciting travel industry position working with our niche cruise clients and assisting in developing our cruise wholesale programs.

The role’s key accountabilities include:

• Support Sales Manager– Cruise with the development of cruise tour packages and new itineraries incl. supplier liaison and provision of content and pricing.
• Act as internal and external point of contact regarding product loading /display enquiries.
• Conduct ongoing analysis on competitor programs and products and maintain related internal documentation.
• Liaise with internal departments regarding special offers, new itineraries, changes to existing programs and competitor activities in Australia.
• Update internal supplier and product lists incl. pricing sheets, supplier contact database etc.
• Update and manage client database.
• Conduct product updates and travel agent briefings via technology (e.g. telephone, webinars etc) and occasional face to face interaction (e.g. sales calls or sales blitzes).
• Attend Expos and Trade Shows as required.
• Forge good business relations with agents and other business partners through prompt service and operational support.
• In conjunction with the Ops team, proactively manage and escalate client issues and ensure appropriate solutions are found and implemented.
• Assist Sales Manager – Cruise with completion of cruise reports.
• Analyse clients’ data, identify potential issues and opportunities and develop plans in conjunction with Sales Manager - Cruise.

We are looking for a candidate with the following:

• Minimum of 3years experience in a similar role.
• Excellent written/spoken English.
• Dynamic, outgoing personality with high degree of customer service and interpersonal skills.
• Strong relationship building and influencing skills.
• Sound numeric literacy and analytical ability.
• Self-motivated, resourceful, highly independent, innovative, creative and results-oriented.
• Team player who likes to share knowledge and collaborate with team.
• Excellent written and verbal communication, presentation and time management skills.
• Ability to prioritise workloads and to handle pressure.
• Ability to handle multiple tasks and attention to detail.
• Advanced Excels kills & basic work experience with other MS office suite of products.
• Ability to complete reports & to compile spreadsheets using data and information from different sources.
• Familiarity with the cruise travel industry an advantage.

Please be advised that only successful applicants will be contacted.  This position requires a valid work permit for Australia.

Applications should be emailed to and should be sent by 26th October 2012.