Airports and airlines “providing timely, accurate, and consistent data across all customer-facing technologies” will be the most successful in garnering return business, according to FlightView chief executive Mike Benjamin.

FlightView has revealed three ways in which airports and airlines can improve the customer experience and reduce the disturbance of flight delays and cancellations, according to Business Wire.

Results from a survey of more than 2,600 travellers highlighted regular communication, up-to-date flight information and free WiFi access as important features for aviation customers.

“These are extremely reasonable requests - especially during delays and cancellations,” Mr Benjamin said.

Close to 40 percent of respondents listed a lack of fast and accurate departure time updates as the most frustrating aspect of airline travel.

“Travellers want to be in control of their experiences, and that begins with timely, accurate information,” Mr Benjamin said.

A high majority of those surveyed (65 percent) said they had been misled by conflicting flight information.

More than 40 percent of travellers requested free WiFi, 29 percent wanted airline lounges access, while approximately 20 percent would prefer digital displays to show aircraft location when not at the gate.

“By providing timely, accurate, and consistent data across all customer-facing technologies - and WiFi access to enable productivity during wait times - airport and airlines can deliver an experience that passengers will keep coming back for,” Mr Benjamin said.