Jetstar’s public relations team were forced to clean-up after a prankster set up a fake Facebook page impersonating the low-cost carrier.

In a Facebook statement, the carrier apologised to its fans for some of the blunt and “inappropriate” responses left on customer feedback, Ninemsn reported.

The prankster reportedly told a customer to not be “such a tight ass” when she asked if the carrier was planning a sale on flights between Melbourne and the Gold Coast.

Meanwhile one customer having problems was told to “give up” and stop acting “like a spoilt brat”, while another complaining over changed flight details was told her flight had been cancelled.