Waiting in airport queues could become a thing of the past, according to a report which found technology could eventually eradicate the need for travellers to check-in. A ‘From chaos to collaboration: how transformative technologies will herald a new era in travel’ report compiled by Amadeus found that technology is key to increasing the customer’s travel experience and expects chips, biometrics, long range fingerprinting and near field communication to be deployed as well to get people through the airport faster. As well as cutting queues, technology will also allow travellers to integrate all payments made during and after a trip into a digital memory of expenditure while intelligent luggage tags will help relieve the stress of missing luggage. Mobile-health is another key game changer for the industry, with the report finding that the application will allow travellers to monitor their health as if they were still at home. “The growth of a technology-enabled travel ecosystem is increasing the scale of the global travel market place, with dynamic Asian markets at the forefront,” Amadeus Asia Pacific president David Brett said. “These report findings will help the travel industry across Asia Pacific realise its ambition to meet the growing demands of a new generation of Asian travellers.” Meanwhile the industry heading into a decade of cooperation according to the study, which found the industry is moving into a new era of Collaborative Travel. Amadeus Global Operations executive vice president Eberhard Haag said the changes in the industry over the coming decade would create an opportunity to “redefine how the industry delivers and packages services” to meet travellers needs. He said the key to achieving these goals would be “more intelligent information exchange, a willingness to challenge the status quo and greater two-way partnership between travellers and travel players”. |
Technology to remove check-in stress
Source = e-Travel Blackboard: N.J