Offering agents a means to stay in touch with travelling clients, Sabre Pacific has announced it will add a new messaging component to its TripCase app.

As part of the application’s 2012 redesign, the company said in addition to the already launched integration into the Sabre GDS, it will also add an agency messaging portal that will offer consultants a means to distribute notifications and manage travel disruptions to travelling clients.

Speaking at a media update, Sabre Pacific general manager, product and sales for Australia and New Zealand Carl Frier explained the new interface, to be unveiled later this year, will serve as a “total travel solution” and a means for agents to “manage engagement with travellers from the beginning to the end”.

Mr Frier said with the usage growth of smart phones continuously expanding across the South Pacific, the company’s product adjustments and additions would serve to not only benefit clients but the company’s commitment to adapting “quickly and efficiently” for its partners.

“Around the world, mobile devices have become part of people’s everyday lives and, as an industry, we have just scratched the surface in leveraging the power, reach and opportunity they represent,” Mr Frier said.  

“As mobile devices evolve, we will continue to develop new innovative services and make them available through the TripCase web and mobile platform.”

Other adjustments to the product include a new web version to serve as the traveller’s home base, a hidden but accessible menu on the left with important features and information, multiple itinerary view options, a separation of trips by past and present as well as branded messages from agencies, corporations and suppliers.

“What makes TripCase unique is how we are able to anticipate travellers’ needs to make the overall travel experience better,” the GM of product added.

“The new look and feel dramatically improves the experience of using TripCase and lays the foundation for us to develop new innovative features that are even more intuitive for the traveller.”

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