Providing Members and Preferred Suppliers with more support is the recipe for ongoing success at Travelscene American Express, according to the network’s general manager.

Speaking at the 2012 Owners Managers Conference in Santa Monica, David Padman outlined a 90 day plan to exceed expectation of Members and Preferred Suppliers, a plan which will see the Group work with Members to share priorities, maximise buying power and margins as well as grow its customer base.

Claiming it is no longer enough to just say Groups love their Preferred Suppliers, Mr Padman’s said the Plan will also involve demonstrating the love through the value add at an individual and collective level.

“It’s about making the most of our strengths and having the courage to change when it’s necessary,” he explained.  

“It’s about being more transparent with Members and with Suppliers and it’s about measuring our success continually.”

Travelscene chief executive Mike Thompson added that improving the Members experience and driving support to Preferred Suppliers could also “entrench” the agency’s position as “the best home for a travel agent within” Australia.

Day one of the 2012 Owners Manager Conference kicked off at the Fairmont Miramar Hotel in Santa Monica earlier this week.

Click here to see pictures from the event.