Concur Study Reveals Most Stressful Airports for U.S. Travel

With the holidays just around the corner, airports across the U.S. will soon enter the busiest travel period of the year for all travelers. A new survey* from Concur reveals the most hassle-free airport in the country is Dallas-Fort Worth, whilst Chicago O’Hare, followed closely by Los Angeles International Airport and John F. Kennedy International Airport topped the list for being most stressful.

With all the hassles associated with business travel, making it through the airport can be a major undertaking. Between long check-in lines, and even longer security checkpoints, road warriors have pinpointed exactly what makes an airport stressful.

The majority of respondents (56 percent) found the vastness between gates and terminals to be the biggest challenge at Chicago O’Hare, while nearly half (49 percent) agreed John F. Kennedy International Airport presents some of the longest lines. Other leading factors of stress at airports across the country included:

· Confusing airport signage (28 percent)
· Poor service from airport staff (28 percent)
· Not enough or crowded bathrooms (19 percent)

With travelers more reliant on technology than ever, it’s no surprise that poor Wi-Fi coverage (19 percent) and an insufficient amount of electrical outlets (18 percent) were also cited as common complaints for those looking to make the most of their time between flights.

On the positive side, business travelers named Dallas-Fort Worth as the most hassle-free airport (thanks to clear signage (42%), good Wi-Fi coverage (41%) and a variety of quality food options (41%).

* This survey was executed by KRC Research on behalf of Concur. KRC conducted a total of 1,500 interviews among employed adults in the US (1,000) and Canada (500). All respondents regularly travel for business and submit expense reports as a part of their travel. All interviews were conducted online between August 13 and 21, 2012.