The Jetset Travelworld Group has gleaned an infamous CHOICE shonky award for “sending consumer rights packing” in the 2012 Shonky Awards.

CHOICE claimed their “shonky radar bleeped into overdrive” when it realised that “buried in its terms and conditions” the Jetset Travelworld Group including Travelworld, Harvey World Travel and Best Flights, required customers to waive chargeback rights.

Chargeback is a service that allows you to apply to your credit card company to get your money back if goods or services you’ve paid for with your credit card aren’t provided.

“These travel agents are shirking their duty to take responsibility for the actions or conditions of merchants with whom they do business and have a commercial relationship,” CHOICE said.

In an update from the CHOICE website, NSW Fair Trading has asked the Jetset Travelworld Group to explain their contract terms and conditions regarding the clause demanding consumers waive their chargeback rights provided through credit and debit cards.